141311 HOTEL OR MOTEL MANAGER
Alternative Titles:
Hotelier
Publican
Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services. Registration or licensing may be required.
Skill Level: 2
Specialisations:
Duty Manager (Hotel)
Resort Manager
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia: AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand: NZ Register Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Registration or licensing may be required.
Tasks Include:
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Directing and overseeing reservation, reception, room service and housekeeping activities
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Supervising security arrangements, and garden and property maintenance
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Planning and supervising bar, restaurant, function and conference activities
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Observing liquor, gaming, and other laws and regulations
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Assessing and reviewing customer satisfaction
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Overseeing accounting and purchasing activities
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Ensuring compliance with occupational health and safety regulations
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May provide guests with local tourism information, and arrange tours and transportation