313111 HARDWARE TECHNICIAN
Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
Skill Level: 2
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia: AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand: NZ Register Diploma (ANZSCO Skill Level 2)
At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
Tasks Include:
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Determining software and hardware requirements to provide solutions to problems
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Responding to inquiries about software and hardware problems
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Adapting existing programs to meet users’ requirements
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Installing and downloading appropriate software
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Ensuring efficient use of applications and equipment
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Implementing computer networks
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Designing and maintaining websites
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Repairing and replacing peripheral equipment such as terminals, printers and modems
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May work in a call centre